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However, there are some clear differences in the frameworks that the two disciplines use to understand and reduce violence. Violence prevention is more limited in scope in that conflict resolution is concerned with issues beyond violence. However, violence prevention efforts tend to take a more systemic approach to addressing violence than does much conflict resolution practice. Overall, while the two are not interchangeable, they are complementary. The tremendous growth of the conflict resolution field has made a direct contribution to violence prevention efforts by successfully promoting the idea that conflicts can be resolved without violence. And since conflict can and sometimes does lead to violence, conflict resolution effectively reduces some violence. Through pioneering programs such as Community Boards, based in San Francisco and the Resolving Conflict Creatively Program, based in New York, people have changed the way society views violence in relation to conflict. Conflict resolution has changed the paradigm from fight or flight to the notion that non-violent alternatives for solving conflict are possible. In fact, it has made the non-violent approach even fashionable. Purpose The purpose of this article is to increase the understanding of the relationship between conflict resolution and violence prevention. The fields of violence prevention and conflict resolution play important, complementary roles in reducing violence, but have unique perspectives and approaches. Theoretical tools of one field can enhance the other's practice. This article's primary purpose is to offer conflict resolution practitioners a solid understanding of violence prevention. It should be noted that there is a great deal of discrepancy from one practitioner to the next in delineating the scope of conflict resolution, so that any generalization made in this article is an approximation. We hope that this article will enable practitioners to go deeper and understand the broader familial and societal changes needed to eliminate violence before incidents arise. Perhaps more importantly, examples of the successes of the two fields should encourage practitioners to forge further partnerships, and encourage both fields to broaden their purview and goals so as to better resolve some of the underlying issues that lead to conflicts and violence. Why Now? This edition comes at a particularly important time. In recent years, conflict resolution and violence prevention efforts have become visible in communities, schools, public institutions, private organizations, and universities across the country. The success of these programs in reducing conflict, preventing violence and changing norms is increasingly recognized and has become a foundation for further efforts. Individuals volunteer as mediators in community and court mediation programs while youth intervene in conflicts between peers. Diverse members of the community come together to respond to violence through job creation and placement, education, and mentoring programs. Others study in universities, matriculating with graduate degrees in the field of conflict analysis and resolution. All hope to guide others through a process of engagement, which encourages nonviolent outcomes. With an increased emphasis on prevention, and the ever increasing growth and attention to school and community conflict resolution programs, the need, the opportunity, and the responsibility to maximize resources and outcomes has never been greater.
Distinct differences in the theoretical assumptions of conflict resolution and violence prevention determine the variation in tools and methodologies applied by the two fields. Although there is clearly an overlap of interventions and perspectives in both fields, as a general statement, it can be said that violence prevention tends to be more systemic than conflict resolution i.e. to look more broadly at the history and at the environment. Violence prevention efforts focus on more of the circumstances leading up to and surrounding the event, whereas conflict resolution tends to focus more on the event (the conflict) itself. Furthermore, when considering the episode, conflict resolution tends to focus primarily on finding alternatives for resolving the conflict and repairing the relationship, while violence prevention will emphasize not only the parties involved in the conflict but also the aspects of the surrounding environment, including influence of bystanders and availability of weapons, which will reduce or increase the potential for harm. Because violence prevention concentrates on broader environmental and societal factors, its breadth may appear greater than conflict resolution, but there are other ways in which the breadth of conflict resolution is greater. The conflict resolution purview includes varieties of conflict that have little or no likelihood of resulting in violence- e.g. business and neighborhood disputes. It may be best to think of the two fields in terms of a Venn diagram where there are areas of intersection and distinct, unrelated areas. Their mutual interest then becomes how to prevent violent conflict. Chart #1: Overlap Between Violence Prevention and Conflict Resolution
DEFINING OUR TERMS For the sake of this article it is useful to describe violence prevention and conflict resolution as "fields" implying one central approach to each. Of course, it should be noted that different practitioners understand the terms quite differently. Statements about similarities or differences between the fields need to be understood as generalizations. Conflict and Conflict Resolution Here, conflict is defined as a situation between two or more parties who see their perspectives as incompatible. Conflict in itself is not negative since it can create change; rather, the response to conflict can be either negative or positive. Perspective, or points of view, can refer to the parties' positions, interests, values, or needs. Positions describe what people say they want. Their interests underlay the positions and describe why they want it. Values represent one's core beliefs, while basic human needs are those conditions necessary for survival. Theoretically, a conflict is resolved when the true underlying issues (interests, values, and needs) are addressed in some fashion. Conflicts are managed when dispute resolution mechanisms, such as mediation, arbitration, or other processes, are implemented to address conflicts as they emerge. Although the topic of transformation is currently a "hot topic" of debate, according to some literature, conflicts are transformed when they are resolved and parties learn conflict resolution skills along the way. Conflicts are settled when parties address only the surface-level issues. As a tool, conflict resolution is well developed. It offers skills to individuals and enhances their ability to avoid conflict. Conflict resolution has not only made major contributions in terms of individual skill building, but also has clear applications in resolving disputes that precipitate in larger groups. Conflict resolution tends to view conflicts in terms of two distinct parties] in opposition, and therefore prescribes a specific action plan for the parties in conflict. While conflict resolution is conceptualized by most people as an issue between two people, and it is that sense of conflict which is most relevant for this article, conflict resolution can be viewed on multiple levels:
Violence and Violence Prevention The National Committee for Injury Prevention and Control offers a widely accepted definition of violence.1 Violence is "the use of force with the intent to inflict injury or death upon oneself or another individual or group(s) and includes the threat of force to control another individual or group," and "aggressive human behavior involving the use of physical, psychological or emotional force with the intent to cause harm to oneself or others." This definition spans multiple fields and encompasses many types of violence including child abuse, battering, youth violence, homicide, assault, dating violence, and family violence. From a health perspective, preventing the result which may occur -- the injury or death is at times as great a concern as preventing the problem which leads up to it. Thus strategies from gunlocks to restraining orders aim to preclude morbidity or mortality. In other words, violence is understood both as a symptom of greater issues and as a problem, in and of itself. Preventing violence involves both addressing underlying causes and attempting to minimize, reduce, or eliminate injury. Because the fields of violence prevention and conflict resolution have shared approaches and evolved significantly, any absolute statements comparing the fields require qualification. However, the authors have chosen to outline some basic differences between the fields for the purpose of encouraging dialogue. Violence prevention fundamentally differs from conflict resolution in eight ways:
These inherently different foci, as well as differences in terms of practice and approach can best be understood by reviewing the evolution of these fields, as well as delineating the key principles and practices of violence prevention. EVOLUTION of the fields: Conflict Resolution Some practitioners find that conflict resolution has its roots in labor mediation that took place between management and labor unions during contract negotiations. Others would trace it back to community mediation processes, or to cultures that used elders and other neutrals to assist in the resolution of conflicts. Since that time, processes such as negotiation and arbitration have emerged as tools to manage conflicts in organizations, communities, and schools. The concept of conflict resolution tends to refer to a particular set of skills and processes such as mediation, arbitration, and negotiation. From a more practical perspective, we use conflict resolution skills every day and learn them more or less as small children when we begin to negotiate staying out late or sharing toys with others. However, the discipline of conflict resolution has systematized a methodology for resolving conflict. Many individuals and groups have benefited from these types of skills-based enhancement programs. The skills tend to help in relationships with family members, loved ones, friends, and strangers. While there have been dispute resolution efforts related to courts, neighborhoods, and other community venues, it is school-based conflict resolution which is typically seen as a violence prevention methodology by most conflict resolution coordinators. Conflict resolution is actualized in schools through mediation programs and curricula which emphasize effective communication. Conflict resolution has expanded its purview as its popularity has grown. Graduate programs have emerged along with professionals who now concentrate on analyzing and resolving the deep underlying issues of conflict. Some processes, such as the Palestinian-Israeli peace process, can take many years to address the complexity of the conflict. Though intermediary steps, such as the Camp David accords, can play an important role by creating optimism that resolution is possible. Violence Prevention The movement towards a public health approach to violence prevention was largely initiated about 15 years ago by Dr. Deborah Prothrow-Stith. She transformed local community concern into widespread public exposure. As an emergency room physician in Boston, she became frustrated by cleaning the gun and knife wounds of so many young people. Comparing mortality rates in the U.S. to those in other industrialized nations, she reasoned that if violence had become learned as acceptable in this culture, then alternatives could also be learned. She developed the first significant violence prevention education curriculum in the U.S. Her curriculum was important not only for what it taught young people, but also because it served as a tool to educate Americans that the high prevalence of violence in the U.S., exhibited by homicide rates which exceed those in any other industrialized nation, was not inevitable. From this starting point, programs and curricula have been developed, coalitions formed, government and foundation investments increased, and political debates and media coverage raised to national prominence. Recognizing the complex nature of violence and building from the Law Enforcement Assistance Administration preventive work (nationally funded Justice Department prevention initiatives) of the early 1970s, and, notably, leadership from the women's movement, the public health approach to violence prevention began to grow. It offered a comprehensive and preventive lens with which to view violence. The violence prevention movement is actually broader, both in concept and in participation than the public health perspective. It acknowledges that the criminal justice system alone has not solved the problem, but requires supplementing by the theoretical frameworks of the educational system, social services, and public health to comprehensively address the complex terrain of violence. Violence prevention relies on the successes and strengths of multiple disciplines and is based on some fundamental public health tenets, including:
Many violence practitioners in the U.S. concur that emerging violence prevention efforts in this country are reducing deaths and injuries from violence. Over the past few years, national violence rates have begun to fall, particularly in areas where prevention has been practiced. Importantly, through the integration of a public health approach to violence prevention, the efforts of coalitions have produced striking results. One such coalition, PACT (Policy, Action, Collaboration, and Training), in Richmond, California (Contra Costa County) involved organizations concerned with preventing violence and building positive interaction in the community. Community-based organizations exchanged training on the strengths and perspectives of diverse cultures and ethnicities. They joined with youth and the school district to sponsor activities, worked with local business to enhance mentoring programs that funneled students into part-time and summer employment. These organizations participated in selecting a community-oriented police chief, and demanded increased funding for gang intervention and conflict resolution activities within the schools and the community, in general. When statistics confirmed a dramatic reduction in the rates of violence in Richmond, most practitioners and residents concluded that it was the synergistic effect of multiple activities and the mobilization of the community that were responsible. The notion that community involvement results in positive change is shared in across the United States. As communities begin to change, their momentum results in policy changes, both locally and nationally, that may have seemed impossible just a few years earlier. Utilizing public health principles promotes broader, more lasting solutions to the violence problem. Such an orientation is essential because criminal justice interventions -- deterrents and punishments -- cannot fully address a problem that has all of the markings of an epidemic. Neither can individually oriented skill-building efforts. A Preventive Strategy When people think about prevention whether the issue is smoking, obesity, or violence, the first notion that comes to mind is often education. From this perspective, conflict resolution and violence prevention are similar. Both fields frequently conduct interventions in school and often use individual skill-building curricula as important components of their approach. In fact, because so much violence arises from interpersonal conflict, conflict resolution curricula are often a vital tool in violence prevention programs. For efforts to succeed, education is a necessary but insufficient component. The overall norms and expectations of our society, which view violence as a normal and acceptable outcome of/reaction to conflict, must change. Non-violent solutions must become the preferred ones. Violence can not be seen as a necessary or acceptable option. A prevention strategy must address norms because of their power to influence behavior. Anthropologists explain that norms are created and maintained by institutions like school, family, work, religion, and the media.2 Norms are learned as people interact, and internalize the messages that they receive from their surroundings. The interplay between an individual and his/her community suggests that norms can impact an individual's behavior as well as shape a community. If violence is typical and the media, family, community, or school reinforces this expectation, it is far more likely to occur and will occur with greater frequency and lethality. On the other hand, in a community that respects youth and demonstrates consistently high expectations, more positive outcomes can be expected. There are three key principles to an effective violence prevention strategy.
1. Violence is complex, requiring a comprehensive approach The Spectrum of Prevention One systematic tool that encourages the development of a range of activities for a comprehensive approach is the Spectrum of Prevention.3 The Spectrum identifies six levels of intervention, which move beyond an educational approach to achieve broad prevention goals. These levels, delineated in the following table, are complementary and when used together produce a synergistic effect resulting in greater effectiveness than would be possible using a single level of the Spectrum in isolation. Chart #2: The Spectrum of Prevention
Clearly the Spectrum could be adapted to apply to conflict resolution as well. With only minimal modifications on the right-hand side of the chart, the Spectrum is applicable to conflict resolution and would enhance its effectiveness. The field of conflict resolution is most often implemented at levels 1-3 of the Spectrum, but attention to the broader levels 4-6 would enable the field to achieve further influence and growth. Conflict resolution practitioners promote changes in organizational practice and policy that advance their efforts. For example, they encourage schools to make use of conflict resolution practices to offer alternatives to suspension, and have demonstrated the value of updated grievance procedures in the workplace. These examples underscore the potential for conflict resolution to be more effective through use of the Spectrum of Prevention and target policy more consistently and systematically. This model emphasizes the importance of fostering broad-based coalitions and networks.4 Violence crosses disciplines, and its prevention requires coordinated and committed collaboration between agencies, organizations, and departments that have different mandates and approaches. Areas for further promotion include partnerships between the private sector, government agencies, and the community, connecting regional coalitions, partnering communities to share assets, and addressing underlying issues which connect different types of violence, such as child abuse and domestic violence. While violence prevention tends to emphasize coalition building more than conflict resolution does, it is the skill-base of conflict resolution which contributes so much to making these meetings work. 2. Risk and resiliency factors must be addressed By attention to risk and resiliency factors, we can reduce the violence in a community. Risk factors are characteristics that indicate the relative likelihood of an individual or community being affected by, or perpetrating, violence. Resiliency factors provide protection for the individual or the community. Risk Factors: Based on the work of national public health practitioners and researchers nine different risk factors for violence are clustered below.5 Three of these are macro-level factors: economics, oppression, and family mental health and functioning. There are six community level factors: guns, media, alcohol and other drugs, incarceration, witnessing acts of violence, and community deterioration. These risk factors are described in the following paragraphs. Macro-Level Factors Economics, oppression, and family mental health and functioning
Community-Level Factors Guns
Media
Alcohol and other drugs
Incarceration
Witnessing violence
Community deterioration
Resiliency Factors Resiliency or protective factors are traits or characteristics, which protect an individual or community from violence. They are indicative of the health of a community. Many experts believe that the presence or absence of resiliency factors in an environment is strongly correlated to outcomes.16 Resiliency factors encourage growth and may counter the negative effects of risk factors. Some theorists have grouped resiliency factors into three broad categories:
It is clear from resiliency studies that the community as well as the family plays a critical role. For example, the number of significant non-parental adult relationships a child has is a significant predictor of a successful transition to adulthood. Bonnie Benard, who conducted resiliency training for the Federal Office for Safe and Drug Free Schools for nearly ten years, emphasizes that resiliency grows less out of what we do than how we do it.17 As such, she suggests that shifting to a resiliency approach requires a fundamental change in the ways communities operate -- respecting the notion that every interaction, no matter what the focus, represents the opportunity for participation and power of members of the community.18 John McKnight, a Michigan researcher noted for his community-oriented perspective, argues that communities need to have more control over the decisions that effect them rather than outsiders deciding what is in their best interest. In this sense, community members highlight, and maximize the strengths of their own communities. For example, churches in the community are noted as potential sites for child care programs, grocery stores and firehouses are identified as safe havens where children can count on adult assistance, and businesses are recognized for their potential in job training. This process allows a community to envision how its strengths can make positive change.19 Only recently have many violence prevention initiatives shown interest in resiliency. Conflict resolution, on the other hand, is an activity that fosters resiliency by its very nature, offering individuals a sense of mastery, self-control, options, and capacity to self-determine. 3. A comprehensive action plan is necessary It is necessary to move beyond theory and analysis and take action. An action plan delineates the activities that will take place and by whom. It is based on a vision of what must happen to achieve specific goals. The Contra Costa County coalition summarized its objectives in an action plan that was placed on the ballot for a voter referendum. There were 25 elements to the plan, in the 6 categories of Safe Homes, Safe Neighborhoods, Safe Schools, Safe Workplaces, The Role of Government, and the Role of Policy. In a county of nearly 1 million people, nearly 80% voted yes. When given the opportunity, people generally will support comprehensive prevention efforts.Since that time the Action Plan has been replicated and modified in communities throughout the country. Conclusion: Moving Towards A More Systematic Approach to Violence Prevention and Conflict Resolution When systematic methodology, like the Spectrum of Prevention, is applied and an overall strategy developed many of the shortcomings of current violence prevention and conflict resolution efforts will be avoided. Fragmented programs will become synergistic initiatives; a short-term need for outcomes will evolve to a recognition of the underlying need for long-term focus, efforts, change, and funding. Chart #3 delineates the kinds of directions necessary for a successful change in norms. Chart #3: Moving to a Systematic Strategy
Non-violent options to conflict are critical. As FBI reports have long pointed out, most homicide victims die not as the result of criminal activity, but because of arguments among acquaintances.20 Conflict resolution already is effective in counteracting the development of attitudes, beliefs, and interventions that lead to violence. Further, the penetration of conflict resolution into diverse strata from community to business strengthens the norm that there are a variety of options in resolving conflicts. While conflict resolution is primarily conducted through program and interventions -- in classrooms and in the community -- a more expansive view of conflict resolution would allow its results to be even more significant. Dr. George Albee reminds us that "No mass disorder afflicting mankind is ever brought under control or eliminated by attempts at treating the individual."21 With further cross-fertilization between conflict resolution and violence prevention approaches, the norm that violence is unacceptable will gain prominence and lives will be saved.
Acknowledgments Larry Cohen, Rachel Davis, and Manal Aboelata are on staff at Prevention Institute, a nonprofit organization committed to advancing and advocating for prevention nationwide. The Institute develops methodology and strategy to strengthen and expand primary prevention practice. Citation information: Cohen L, Davis R, Aboelata M. Conflict resolution and violence prevention: from misunderstanding to understanding. The Fourth R. 1998;84:1,3-8,13-15. For permission to reprint or distribute this article, please contact Prevention Institute: Prevention Institute
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